Privacy Policy

Last updated: August 2024

Ridge Eagle respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose information when you interact with our website and services.

Information We Collect

We collect information that you provide directly when you:

• Submit an enquiry through our contact form
• Request a quote for our services
• Subscribe to our newsletter
• Communicate with us via email

This information may include your name, email address, postal address, project details and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the furniture and services you request
• Send project updates and delivery notifications
• Improve our website and services
• Analyse website usage patterns
• Comply with legal obligations

Information Sharing

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service providers who assist with website hosting, analytics and email delivery
• Professional advisers including lawyers and accountants
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Project-related information is retained for warranty and reference purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Ridge Eagle
47 Timber Lane
Collingwood VIC 3066
Australia

Email: [email protected]